Shipping policy

# Shipping & Delivery Policy

Welcome to Harpazo Store. We are dedicated to providing you with a seamless and reliable online shopping experience. Because we house our inventory locally in South Africa, we are proud to offer fast, professional door-to-door courier services directly to your home or office.

## 1. Shipping Cost
* **Nationwide Delivery:** FREE (R0.00) on all orders. 
There are no hidden clearance fees, surprise duties, or unexpected shipping costs added at checkout. The price you see on our product page is the final price you pay.

## 2. Processing & Handling Times
* All orders undergo a strict quality control inspection and secure packaging phase before dispatch.
* **Processing Time:** 2 to 4 business days (excluding weekends and public holidays).
* Once your payment clears through our secure Yoco gateway, our team immediately initiates processing.

## 3. Estimated Delivery Timelines
After your order has been carefully packaged and handed over to our courier networks, estimated transit timelines apply:
* **Major Hubs (Johannesburg, Pretoria, Cape Town, Durban):** 2 to 3 business days.
* **Regional & Outlying Areas:** 3 to 5 business days.

*Please note: Couriers deliver from Monday to Friday between 08:00 and 17:00. No deliveries take place on weekends or official South African public holidays.*

## 4. Tracking Your Order
Transparency is our priority. As soon as your package leaves our fulfillment center, an automated shipping confirmation will be sent to you via email or SMS. 

This notification will include a direct tracking link and a unique tracking number from one of our reputable local courier partners (including The Courier Guy, Aramex, RAM, and Fastway). You will be able to track your parcel's journey in real-time.

## 5. Delivery Address Changes & Issues
Please double-check your delivery address and contact cellphone number during checkout. We cannot alter the delivery destination once the courier vehicle has departed the facility. 

If your delivery is delayed due to severe weather, unexpected road disruptions, or high-volume courier backlogs, don't hesitate to reach out to our support channel.

## 6. Contact Us
For any inquiries regarding your package location or shipping updates, please contact our support team at:
* **Email:** support@harpazo.store